1. Greet the guest with a smile and say "Hello".

"Have you visited SHOP before?"
- If they say "no", you can say
  - "Feel free to browse and take whatever food you want. We have signs with some limits. When you are finished, you can bring up the food and I will weigh it and count the items."
  - "Let me know if I can help you with anything."
    - When checking out--since it is their first time, make sure to register them into PantrySoft. Explain to them that creating this account is to improve data tracking so we are able to acquire more food.
- If they say "yes"
  - "Let me know if I can help you with anything."
  - Since they have visited before, you can assume they have registered through PantrySoft.

2. Limits

There are limits on certain items and they change depending upon amount we have of an item. For example, eggs, milk, rice, etc. Reference the household food item guide.
Only 15 shoppers at a time in SHOP for safety reasons.
When enforcing the limits--you can say "To ensure that many students have access to these foods, the limit is 1 on this item. I can return it to the shelf once you leave".

3. Feel free to play non-explicit music from your phone or computer.

4. Please give full attention to the guest as you are checking them out.