C- VISIT LIMITS

Due to high demand, the SHOP, which previously allowed unlimited visits, now restricts guests to one visit per week to the pantry. To address this change, guests with larger households can add the members of their household to their account so that they can receive more food.

When a guest has exceeded their visit frequency limit, during checkout, a message will appear saying they have exceeded their visit frequency. Remind them of other food programs in the community they can access.

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Extra Resources for SHOP users:
- SWIPE program - contact diningrd@iastate.edu for free dining meals
- More information about area food pantries and other resources in the resource plastic hanger on the wall by the entrance or stack of guides on the checkout counter

D- FOOD LIMITS

Please refer to our food limits guidelines displayed in the two monitors in SHOP. If someone has exceeded the limit, politely inform them and remove the items from the basket. Set them aside and re-shelve them later. Do not ask the guest to re-shelve the items. You can say, "We have a limit on this item because we don't have much of it."

E- STOCKING SHELVES

We have a system in place to restock items at the end of the day for the next open day and things do not need to be restocked during open hours. If SHOP gets slow, ask the Operations Manager GA if you can help restock anything.

F -DONATIONS DURING OPEN HOURS

If we receive a donation during shop hours, please refer to the information below:

- Pull up the "SHOP Donation Records" on the browser labeled under the grouped tab "Donations."
- Have them fill in their personal information on the survey.
- Record the weight of all the food they brought in.
- Make sure the survey is all filled out
- Place items on shelves in the proper location after:
  - Check to make sure the items are unopened and damage-free!!
  - Check expiration date. If more than three years old, discard.

G- WASTE MANAGEMENT

Before discarding any items at the SHOP, please weigh and record them on the waste sheet to track our waste.

I- CLEANING

The cleaning can be done any time during your shift when you are not busy with customers to make it light for the closing shift.

sweep/mop the store and wipe down all counter surfaces using sanitizer wipes.
Windex cooling units glass doors.
If time permits, wipe down the shelves; use Kool Kleen on the inside of the freezers and refrigerators.
Breakdown residual cardboard and take it to the loading dock cardboard bin located on the west side of Beyer Hall (ask the front desk if needed for additional directions).

J- CALLING IN

We understand you may not always be available at your assigned time and hours. If you cannot make it to a shift you signed up for, please email the SHOP officers at shop_exec@iastate.edu as soon as possible (24 hours is recommended), at least 60 minutes before your shift, if you are unable to make it so that we can find a replacement.